Terms of service

Terms of Service

Welcome to H & T Collective! By using our website and placing an order, you agree to the following terms:

1. Products and Orders
We strive to provide accurate descriptions and images of our personalised books and apparel. Due to the custom nature of many products, colours, sizes, and designs may vary slightly.

2. Payment
All payments must be made in full before orders are processed. We accept payments through our Shopify checkout.

3. Shipping and Delivery
We handle all shipping in-house and aim to dispatch orders promptly. Delivery times may vary based on your location. Please see our shipping policy for more information.

4. Returns and Refunds
We want you to love your purchase, so if your item is faulty due to a manufacturing issue, please contact us within 7 days of receiving your order to arrange a return, replacement or refund. Items must be unused, in original condition and with tags attached. Please ensure you check the sizing charts carefully before placing your order, as we do not offer returns or exchanges for incorrect sizing or change of mind. If your item arrives damaged due to transit, you will need to lodge a claim with Australia Post. We are happy to assist with any documentation needed for your claim. For approved returns, postage is at the consumer's expense.

5. Intellectual Property
All content, designs, and trademarks on this website are the property of H & T Collective and may not be used without permission.

6. Limitation of Liability
H & T Collective is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

7. Changes to Terms
We reserve the right to update these terms at any time. Continued use of the site constitutes acceptance of any changes.

If you have any questions about these terms, please contact us at team@hypeandthrive.com.au.

Thank you for choosing H & T Collective!